One or more of the items in your cart is a recurring or deferred purchase. By continuing, I agree to the cancellation policy and authorize you to charge my payment method at the prices, frequency and dates listed on this page until my order is fulfilled or I cancel, if permitted.
Both in our online store and in the physical stores that sell our products (click here to find the nearest one). If you live in Madrid or Valencia or you are passing by, you can also visit our Satori Home stores: Satori Home Valencia and Satori Home Madrid.
Our products are manufactured in Vietnam and a minor part in Portugal, with loads of love. We are responsible for the whole manufacturing process, and we cherish our people in the same way we take care of our designs. Every single person who contributes to the manufacturing process is part of our family.
We use carefully selected premium materials and combine handcrafted processes with state-of-the-art technology. A blend of love and passion that shapes our products into unique pieces.
Through our website we sell almost everywhere. Select the area that corresponds to your country when entering our website or look for your nearest store here.
If your country isn't on the list, don't hesitate to contact us!
Your purchase is made in USD. If you make it from a country with another currency, your card provider will apply the exchange rate when charging the order to your account. The prices shown on our website are always retail prices, with taxes included*.
*Prices in orders from non-EU countries may be subject to import charges. Payment of these costs is the sole responsibility of the customer.
Don't panic! Contact our Harmony Team, and they will be pleased to solve any incidents that may have arisen. Send an email to hello@satorisan.com or call us at +34 961 105 022 and we will offer you the best possible solution.
Yes, if you have created an account, by going to your Satorisan account and clicking on the "Edit addresses" button, you can add a new one or modify your addresses. At the checkout, confirm which one you want your order to be delivered to.
To receive the newsletter, you can enter your email address in the box at the bottom of our website and you'll get a 10% discount for your first purchase! You can also tick the corresponding box when placing an order.
If you don't want to miss out on anything, follow us on Instagram and Facebook.
Click on the "unsubscribe" link when you receive one of our newsletters. We hope to see you again soon!
Don't worry, contact our Harmony Team and we will help you with your doubt.
We are available from Monday to Friday, between 9am and 6pm (CET).
Orders
Standard shipping is free for purchases over $100. If you order less than $100 the standard shipping cost is $55.
Shipments sent to the European Union will not be subject to any import duties and/or taxes. Shipments sent outside the above-mentioned area might be subject to the import duties and/or taxes imposed by your country. These costs are your expense and in addition to your invoice charges. Please contact your local customs office for details.
In case of refusing the package before its delivery, we will deduct $85 (shipping cost + return cost) from your refund.
The estimated delivery time is 4 to 7 natural days after your order leaves our warehouse. However, keep in mind that this estimated time depends on the formalities with the destination customs.
Don’t worry, the courier will notify you so that you can arrange a new delivery or deliver the package to a collection point.
Of course! When you enter your shipping address, you'll be able to select a delivery to a UPS Access Point.
Once it is there, we'll notify you, so you can pick it up.
Keep in mind this option is not available for orders shipped to the USA.
When your order leaves our warehouse you will receive an email with a link and tracking number from FedEx (USA) or UPS (other countries).
You can track your order directly on their website. If you prefer, you can also track it here, by entering your tracking number or your email and order number.
If you think your package might have gotten lost in transit, you can reach out to us! We will open an investigation with the transport agency and provide a solution as soon as possible.
Oops! Something must have gone wrong. We apologize, please do not receive it. The courier company will return it to us, and we will contact you as soon as possible to send you a new one.
You can send us an email at hello@satorisan.com with pictures of the complete pair, of the soles and of the defect. Then, we will revise it and give you an answer as soon as possible.
We put a lot of care into preparing our orders, so that shouldn't have happened! Please, send us an email at hello@satorisan.com with pictures of the item you received and we will solve it as soon as possible.
Purchase Process
Completely. Our payment page uses the SSL Security Protocol (Secure Sockets Layer). You can pay with debit or credit card, through your PayPal account, Google Pay, Apple Pay and Shop Pay. If you want to make your payment by bank transfer, contact our Harmony Team by email hello@satorisan.com. Happy shopping!
Easy! Follow these steps:
1. Find the product you like and check if your size is available.
2. Choose the size you want and click on "Add to cart".
3. Once you've added all the items to your cart, you can click on "Proceed to checkout".
4. You can log into your account or place the order as a guest! In this case, you will have to enter your contact and delivery information.
5. If you have a discount code, now's the time to use it! Enter it in the box for discounts.
6. Select a payment method: credit card, debit or through PayPal, Google Pay, Apple Pay and Shop Pay.
7. Verify all the information and confirm your purchase by clicking on “Pay now”.
8. You will then receive an email confirming your order, where you'll find a summary of the purchase and your order number.
9. Wait for them and enjoy them!
*We show our products in the closest way to the possible reality. However, they may be subject to variations depending on the lighting of the photo, computer screen or other factors beyond our control. If you have doubts about any of our models, contact our Harmony Team.
If you have a discount code or voucher, you can enter it in the box for discounts during the checkout process. You'll find it in your cart, right below your order summary.
Our discount codes and vouchers are not cumulative and cannot be applied to any discounted items on our website. This includes the items part of our Honest Sales, as they are already at a discounted price. They can only be applied to full-price items.
If you have an Honest Sales product amongst the items in your shopping cart, and you wish to use the discount code, it will only be applied to full-price items.
Once an order has been processed, there is a small window in which we will be able to make modifications or cancel it. Contact us and we will do so if it is possible!
Our products will captivate people quickly, and there may be several contenders trying to get the same as you! It won't be really yours until you confirm the order and make the payment.
Write us an email indicating your order number to hello@satorisan.com and we will send it to you as soon as possible.
Returns and exchanges
Definitely! We want you to be happy, therefore we think that returning has to be as easy as buying.
Keep in mind that the product should be in perfect condition, clean, and unused. You must also return it with all accessories and the original shoebox and protect it to ensure there is no damage to it during shipping. Returns that aren't in this condition will not be accepted.
You can return your purchase within 30 days of placing your order.
You can request a return for your order via our return platform here.
You will need to click on "Get started" and enter your order number and email address. You'll find the order number in the confirmation email, it starts with #3… Once you've completed the request, we'll send you the instructions via email.
Remember to give the courier the return documentation you received with your request so it can go through customs clearance.
As soon as we receive the return, we'll revise that everything is in perfect condition and issue the refund.
Unfortunately, we don't have the option to exchange items. If you need a different size, or color, you can request a return here and then place a new order on our website.
Yes. Returns have a cost of $30, which will be deducted from the final amount of the refund.
In case of refusing the package before its delivery, we will deduct $85 (shipping cost + return cost) from your refund.
Sizing
Our shoes follow the standard European sizing, so we recommend you buy the size you usually wear. You can find a conversion of sizing standards to EU sizing here.
However, some of our products may fit a bit different. You will find sizing information on each product sheet. Of course, if you have any doubts, you can reach out and we will be happy to provide sizing advice!
Satori Family
The Satori Family is the union of all Satorisan lovers. It corresponds to the customer area of our website, and you only have to register to be part of it. It is totally free and does not bind you to anything.
If you want to join... Welcome! Click here and you will be one of us.
It's really simple! Click here, submit your information and you'll be part of the family.
If you are registered but forgot your password, click here, then click on "Forgot your password?" and follow the instructions. We will send you a message so you can reset your password.
If you don't receive the email to reset your password in your inbox, make sure to check your spam folder! It could have gone there.
If that doesn't work and you can't find it, let us know and we will help!
The information you provide will only be used to process orders. In compliance with current data protection legislation, we do not sell, trade, or transfer your personal information to third parties. For more details, please read our Privacy Policy.
You can access, cancel or rectify your personal information at any time, as well as the use we make of it. If you wish to exercise any of these rights, please let us know by sending an email to the following address: hello@satorisan.com.
